The following procedures should be used when requesting warranty, contracted and billable services from C-COR Broadband:
If you have a problem with your C-COR Broadband product, you can contact our Technical Assistance Centre (TAC) by
- Email: firstname.lastname@example.org
- Phone: 1300 CCOR TV (+61 1300 226 788)
When contacting C-COR please have the following information available:
- Your company name, contact name, contact telephone number and email address, Equipment model, serial number and physical equipment location. In some cases a purchase order number may be required.
- If you are a maintenance customer, please have available your C-COR Broadband maintenance contract number for the relevant site.
Note: If you purchased your product through a reseller or partner, your first line of support should be through them.
Provide an accurate description and priority level of the problem to the Technical Assistance Centre engineer. Reference the C-COR Broadband problem priority definition.
The Technical Assistance Centre engineer will assign a case number to your call. Please record this number for any future reference to this case.
After the service has been delivered, the customer engineer will confirm with you that the problem is resolved and close the case.