Requesting Technical Support

The following procedures should be used when requesting warranty, contracted and billable services from C-COR Broadband:

Step 1

If you have a problem with your C-COR Broadband product, you can contact our Technical Assistance Centre (TAC) by

  • Email:
  • Phone: 1300 CCOR TV (+61 1300 226 788)

Step 2

When contacting C-COR please have the following information available:

  • Your company name, contact name, contact telephone number and email address, Equipment model, serial number and physical equipment location. In some cases a purchase order number may be required.
  • If you are a maintenance customer, please have available your C-COR Broadband maintenance contract number for the relevant site.

Note: If you purchased your product through a reseller or partner, your first line of support should be through them.

Step 3

Provide an accurate description and priority level of the problem to the Technical Assistance Centre engineer. Reference the C-COR Broadband problem priority definition.

Step 4

The Technical Assistance Centre engineer will assign a case number to your call. Please record this number for any future reference to this case.

Step 5

After the service has been delivered, the customer engineer will confirm with you that the problem is resolved and close the case.