nbn™ Network Simulation Labs launched to improve the customer experience

By March 26, 2018 Media and Resources

Image: John Goddard with James Toohey, National Manager, Industry Capability
(Left) and Andrei Moore, General Manager External Workforce Solutions (Right).


C-COR was very pleased to be part of NBN’s investment in improving
customer experience outcomes, especially so for HFC customers.

On Friday, NBN Co launched new training facilities as part of its commitment to work
alongside industry to improve the customer experience of connecting Australians to
the nbn™ broadband access network.

Our John Goddard was there to celebrate the event with the formal welcome by
Peter Ryan, Chief Network Engineering Officer.

The nbn™ Network Simulation Labs will provide training and assessments for more
than 2,000 in-field telecommunications workers on how to deploy, activate and
maintain the nbn™ access network by simulating the variety of challenges and
complexities that arise when rolling it out.

Trainees will access every fixed-line technology solution used to deliver the new
network and get real-time experiences in connecting pits and pipes to homes and
businesses, installing equipment before the network is activated and helping to
resolve connection faults.

The first nbn™ Network Simulation Lab officially opened Friday 23 March at TAFE
NSW’s Lidcombe campus.