Returns Policy

Material may not be returned to C-COR without prior written authorization. Customer must contact C-COR to obtain a (RMA) Return Merchandise Authorisation number  and return the Material to the location designated by C-COR with all transportation charges including all other related charges and costs paid by Customer. Any Material returned to C-COR without proper authorization will be returned to Customer at Customer expense.

To obtain a RMA number the steps are:
Should you encounter a problem, you are requested to use our support form on the repair centre page or call our customer service phone number +61 3 8542 0600 and get an "RMA number" or designation which you should transcribe on to the bill of lading or other packaging. This is so that our Logistics team knows how to route the returned goods and is assured that the customer has talked to someone in customer service.

For a defect in the product, our service technician will have to ascertain the context of the damage. The faulty product then goes to the Repair Centre team who will try to repair the defect if it's a minor defect, and return it to you again. If both these tests fail, then the item is sent to the principal vendor for replacement, and the principal vendor will once again check whether there were any defects in the product or whether the product has been tampered with.

Finally, if all these tests fail and there is a confirmed production defect, we will replace the material with another of the same (which is not defective), or we will issue a credit note to you the customer which may be exchanged for cash or another product.

Generally, RMA is done with new goods that have been received DOA ("dead on arrival") or when they have become defective while still under warranty.

In some cases we will send RMA forms and packing labels, sometimes even pre-arranged packaging for the return shipment.