Brief Overview of Support and Repair

C-COR Broadband understands that reliability and efficiency is a vital service for its customer’s networks. A mature and responsive customer support team is on hand every step of the way.

To ensure that your investments are well protected, C-COR Broadband offers a variety of support programs, developed to enable customers to manage their network as it grows and evolves, and to keep it running at peak efficiency.

A bundled services program covers gold, silver and bronze packages that each deliver a range of support services according to the customer’s required level of protection.

In summary, support services include:

• Technical phone support
• Software and documentation update
• Advance hardware replacement service
• Extended warranty service
• Depot repair
• Critical spares holding
• On-site service